Last updated: June 2026 — Please read these terms carefully before using our products or services.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "User", or "you") and Dawell Lifescience Private Limited ("Dawell Lifescience", "we", "us", or "our"), incorporated under the laws of India.
By accessing our website at dawelllifescience.in, using any Dawell Lifescience software product, requesting a product demonstration, or entering into a purchase agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you are accessing our services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms. These Terms then apply to your organisation.
If you do not agree to these Terms, you must not use our website, products, or services.
The software products offered by Dawell Lifescience are licensed, not sold. Upon payment of applicable fees and execution of a purchase order or licence agreement, Dawell Lifescience grants you a limited, non-exclusive, non-transferable, revocable licence to use the specified software product(s) in accordance with these Terms and the applicable licence agreement.
Dawell Lifescience offers the following licence types:
| Licence Type | Description | Renewal |
|---|---|---|
| Annual Subscription | Access to software for a 12-month period, including updates and support per plan | Annually, with pricing subject to review |
| Perpetual Licence | Indefinite right to use a specific version of the software | AMC (Annual Maintenance Contract) required for updates and support |
| SaaS / Cloud | Hosted and managed by Dawell Lifescience; access via web browser or API | Monthly or annual subscription, auto-renewing |
The specific licence type, user count, module scope, and pricing are defined in the quotation or purchase order agreed between both parties.
The licence granted under these Terms is strictly for your organisation's internal business use only. You agree not to:
Unauthorised resale or redistribution of Dawell Lifescience software constitutes a material breach of these Terms and may result in immediate termination of your licence and legal action.
All intellectual property rights in and to the Dawell Lifescience software, including but not limited to source code, object code, algorithms, user interfaces, documentation, trade names, trademarks, and trade secrets, are and shall remain the exclusive property of Dawell Lifescience Private Limited.
These Terms do not grant you any rights to Dawell Lifescience's intellectual property except for the limited licence expressly stated herein.
Client Data: You retain full ownership of all data that you input into, generate through, or store within Dawell Lifescience software products ("Client Data"). Dawell Lifescience does not claim any ownership rights over your Client Data. We process Client Data only as a data processor acting on your instructions, in accordance with our Privacy Policy.
Upon termination of your licence, Dawell Lifescience will provide a mechanism for you to export your Client Data within 30 days, after which it will be securely deleted from our systems (for SaaS deployments).
Payment terms for Dawell Lifescience software licences and services are as specified in the quotation, purchase order, or formal agreement executed between the parties. General payment terms are as follows:
Dawell Lifescience reserves the right to suspend access to software if invoices remain unpaid beyond 45 days of the due date, after providing reasonable notice.
Support and maintenance services are provided according to the plan selected at the time of purchase:
Support covers defects in the software as delivered. It does not cover issues arising from customer modifications, incompatible third-party software, or use outside the documented specifications. Custom development, training, and implementation services are billed separately at agreed rates.
To the maximum extent permitted by applicable Indian law, Dawell Lifescience's total aggregate liability to you arising from or related to these Terms or the use of our software, regardless of the cause of action, will not exceed the total fees paid by you to Dawell Lifescience in the twelve (12) months preceding the claim.
In no event shall Dawell Lifescience be liable for any indirect, incidental, special, exemplary, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or cost of substitute goods or services, even if advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such cases, our liability is limited to the fullest extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless Dawell Lifescience, its directors, officers, employees, agents, and licensors from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
Dawell Lifescience reserves the right to assume exclusive control of the defence of any matter for which you are required to indemnify us, at your expense. You agree to cooperate with our defence of such claims.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra, India.
Prior to initiating any formal legal proceedings, both parties agree to attempt in good faith to resolve any dispute through direct negotiation for a period of 30 days from written notice of the dispute.
Nothing in this section shall prevent either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending resolution of a dispute.
Either party may terminate these Terms or a specific licence agreement as follows:
Upon termination, you must immediately cease using all Dawell Lifescience software, destroy or return all copies of the software, and certify in writing that you have done so. Clauses relating to intellectual property, indemnification, limitation of liability, and governing law shall survive termination.
For any questions, concerns, or notices regarding these Terms of Service, please contact us:
Legal notices must be delivered in writing by email with read receipt or by courier to our registered address above.