Privacy Policy

1 Introduction

Dawell Lifescience Private Limited ("Dawell Lifescience", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website dawelllifescience.in or interact with our enterprise software products and services.

By accessing our website or using our services, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.

2 Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our services.

Information you provide:

• Contact form submissions: full name, email address, organisation name, and message
• Demo requests: name, email, company, role, and product of interest
• Support tickets: name, email, company, issue description, and priority level
• Newsletter subscriptions: email address
• Career applications: resume, contact details, and professional information

Information collected automatically:

• Usage analytics: pages visited, time on site, referrer URL, browser type, and device type
• IP address and approximate geographic location (country/city level)
• Session cookies for website functionality and theme preferences
• Consent preferences stored in your browser's local storage

We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us immediately.

3 How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your enquiries, demo requests, and support tickets
• Scheduling and delivering product demonstrations to prospective clients
• Sending service notifications, product updates, and relevant communications
• Processing enterprise software licence agreements and purchase orders
• Improving our website performance, content, and user experience
• Detecting and preventing fraud, security incidents, and abuse
• Complying with legal obligations under applicable Indian laws
• Sending newsletters and marketing communications (with your consent)

We will never sell, rent, or trade your personal data to third parties for their own marketing purposes.

4 Data Storage & Security

Dawell Lifescience takes data security seriously. Your data is processed and stored in accordance with the following standards:

• On-premise deployment options: Enterprise clients may opt for on-premise deployments where all data remains within their own infrastructure
• Encryption in transit: All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher
• Access controls: Internal access to personal data is restricted using role-based access control (RBAC) on a need-to-know basis
• Audit trails: All data access and processing activities are logged with immutable audit trails
• Physical security: Server infrastructure is hosted in data centres with 24/7 monitoring and physical access controls

While we implement commercially reasonable security measures, no method of electronic transmission or storage is 100% secure. We encourage users to use strong passwords and report any suspected security incidents to us immediately.

5 DPDP Act 2023 Compliance

Dawell Lifescience is committed to compliance with India's Digital Personal Data Protection Act, 2023 (DPDP Act). Under this Act, you have the following rights as a Data Principal:

• Right to Information: You may request details about what personal data we hold about you and how it is processed
• Right to Correction: You may request correction of inaccurate or incomplete personal data
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements
• Right to Grievance Redressal: You may raise complaints about how your data is handled
• Right to Nominate: You may nominate another individual to exercise these rights in the event of your death or incapacity

We collect and process your personal data only with lawful bases — primarily your consent (for contact forms, newsletters) and legitimate interest (for website analytics and service delivery).

6 Cookies

Our website uses cookies and similar browser storage technologies. Here is what we use and why:

• Essential cookies: Required for basic website functionality. These cannot be disabled.
• Preference cookies: Store your theme preference (dark/light mode) in browser local storage. No personal data is sent to our servers.
• Consent cookie: Records whether you have accepted or declined our cookie policy (stored locally in your browser).
• Analytics cookies: We may use anonymised analytics to understand how visitors use our website. No personally identifiable information is stored.

You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect website functionality. Most modern browsers allow you to refuse cookies, delete existing cookies, and set preferences for future cookies.

7 Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not operated by Dawell Lifescience. These links are provided for your convenience and information.

Dawell Lifescience has no control over the content, privacy policies, or practices of third-party websites. We are not responsible for the privacy practices or the content of any linked external sites. We encourage you to review the privacy policy of every website you visit.

This policy does not apply to any third-party websites, products, or services, even if they are linked from our site or used in conjunction with our products.

8 Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law:

• Contact form enquiries: Retained for 2 years for follow-up and business records
• Support tickets: Retained for 3 years for service quality and audit purposes
• Demo requests: Retained for 1 year from last interaction
• Newsletter subscriptions: Retained until you unsubscribe
• Enterprise client data: Retained for the duration of the contract plus 5 years for legal compliance
• Analytics data: Anonymised and aggregated; retained for 12 months

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual.

9 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:

We aim to respond to all privacy-related enquiries within 5 business days.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.